Legal
Returns Policy
Last updated September 2026
Due to the nature of our products, skincare and cosmetics, we are unable to accept returns or offer refunds once an order has been dispatched and opened, unless the product is faulty or not as described.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund at our discretion.
Order Cancellation
Orders can be cancelled before they have been packed and dispatched. Once your order has entered fulfilment, cancellation is no longer possible.
Refunds
If a product arrives faulty or is not as described, we will arrange a replacement or a full refund of the item concerned.
Contact
For any returns or refund queries, please contact us at hello@sk1n.com or 079 735 2663.